Terms and Conditions

By accessing and using the Purevana website ("the Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using the Site. These Terms constitute a legally binding agreement between you and Purevana LLC ("Purevana", "we", "us", or "our").

You must be at least 18 years old to place an order on the Site. By placing an order, you confirm that you meet this age requirement and that all information provided is accurate and complete.

Your order constitutes an offer to purchase products listed on the Site. We reserve the right to accept or reject your order at our discretion. Acceptance is confirmed when we send a shipping confirmation email or when the product is dispatched, whichever occurs first. No contract for the sale of products exists until your order is accepted by us.

All prices displayed on the Site are in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice. We make every effort to ensure product availability, but we cannot guarantee that all products will be in stock at the time of your order. If a product becomes unavailable after you place an order, we will notify you promptly and offer a refund or an alternative product.

We accept the following payment methods:

• Cash on Delivery (COD)
• Credit/Debit Cards (Visa, MasterCard)
• Electronic wallets and other online payment services as specified on the Site.

Payment is due at the time of order placement or upon delivery, depending on the payment method selected. By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

We deliver to addresses within Egypt. Delivery times and costs vary depending on your location and the selected shipping method. Estimated delivery times are provided for informational purposes only and are not guaranteed. Purevana is not responsible for delays caused by external factors, including but not limited to courier services, customs clearance, or force majeure events.

Title and risk of loss for products pass to you upon delivery.

We provide electronic receipts for all orders. By placing an order, you agree to receive receipts and other transactional communications electronically. You may request a printed receipt by contacting our customer service team.

Our Return and Refund Policy is incorporated into these Terms by reference. Please review the policy for detailed information on eligibility, procedures, and timelines. To initiate a return or request a refund, contact us at info@purevana.store or call 01500070580.

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or current. In the event of an error, we reserve the right to correct it and update information without prior notice.

Our Site may include an AI-powered shopping assistant to help you find products and answer questions. The assistant's responses are generated automatically and may not always be accurate or complete. We do not guarantee the accuracy of information provided by the AI assistant and are not responsible for decisions made based on its recommendations. Always verify product details before making a purchase.

By submitting reviews, comments, or other content to the Site, you grant Purevana a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content. You represent and warrant that:

• You own the content or have the necessary rights to submit it.
• The content does not violate any third-party rights or applicable laws.

We reserve the right to remove or edit user-generated content at our discretion.

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Engage in fraudulent activity, including providing false information or using unauthorized payment methods.
• Interfere with or disrupt the operation of the Site or its servers.
• Use automated tools (e.g., bots, scrapers) to access the Site without our express permission.
• Upload or transmit harmful code, viruses, or malicious software.

All content on the Site, including text, graphics, logos, images, software, and trademarks, is the property of Purevana or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

To the fullest extent permitted by law, Purevana and its affiliates, officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products.
• Losses resulting from errors, omissions, interruptions, or delays in the Site's operation.
• Damages caused by third-party services, including payment processors and courier services.

Our total liability to you for any claim arising from your use of the Site or purchase of products shall not exceed the amount you paid for the product(s) in question.

You agree to indemnify, defend, and hold harmless Purevana and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Site.
• Your violation of these Terms.
• Your violation of any third-party rights.

Purevana shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes arising from or related to these Terms or your use of the Site shall be resolved exclusively in the courts of Egypt. In the event of any conflict between the English and Arabic versions of these Terms, the Arabic version shall prevail.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

For questions or concerns about these Terms, please contact us at:

Email: info@purevana.store
Phone: 01500070580
Address: 6th of October, Egypt